Welcome to Best Decor Sales – your premier destination for premium storage solutions from Rubbermaid, Husky, and Grosfillex. Below you’ll find answers to common questions about our products, shipping, payments, and more.
Product Information
What types of storage products do you offer?
We specialize in high-quality storage solutions including:
- Bins & Cabinets (Husky heavy-duty options)
- Decorative Baskets (Grosfillex designer collections)
- Part Storage Systems
- Storage Boxes (Rubbermaid durable containers)
Are your products suitable for garage/basement storage?
Absolutely! Our Husky cabinets and Rubbermaid organizers are specifically designed to withstand demanding environments while keeping your items perfectly organized.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days). Please email [email protected] immediately if you need to modify/cancel an order. We’ll make every effort to accommodate your request if the order hasn’t been shipped.
Shipping & Delivery
What shipping options are available?
We offer two reliable options:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch) with full tracking
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch) with basic tracking
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. Our Washington-based team ensures careful handling of all international shipments.
How can I track my order?
Tracking information is automatically emailed when your order ships:
- Standard Shipping: Detailed DHL/FedEx tracking
- Free Shipping: EMS tracking details
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. To initiate a return:
- Email [email protected] with your order number
- Our team will provide return instructions
- Return shipping costs are the customer’s responsibility unless the item arrived damaged
What if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Do you offer exchanges?
Currently, we process returns followed by new orders for replacement items. This ensures you receive the correct product as quickly as possible.
Customer Support
How can I contact customer service?
Our Washington-based team is available via email at [email protected]. We typically respond within one business day.
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be addressed the next business day.
Still have questions? Our team is always happy to help you find the perfect storage solution for your home or office. Contact us today at [email protected].
Happy organizing from the Best Decor Sales team!