At Best Decor Sales, we stand behind the quality of our premium storage solutions including bins, cabinets, decorative baskets, and storage boxes. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

  • Timeframe: Returns or exchanges must be requested within 15 days of receiving your order.
  • Condition: Items must be unused, in original packaging, and with all tags attached.
  • Proof of Purchase: Please include your order number or receipt.
Note: For hygiene reasons, opened personal storage items and used organizational products cannot be returned. Custom or special order items marked as “final sale” are not eligible for return or exchange.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of delivery. Use the template below for faster processing.
  2. Wait for Approval: Our team will respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging.
  4. Ship It Back: Send the package to our warehouse at:
    Best Decor Sales Returns
    1920 Bladensburg Road Northeast
    Washington, US 20002
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Best Decor Sales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Product Details: – Product Name: [Product Name] – SKU/Item Number: [If available] – Reason for Return/Exchange: [Please specify] Please advise on next steps for returning the item. Best regards, [Your Full Name] [Your Contact Number] [Your Email Address]

Refund Information

  • Processing Time: Refunds are processed within 5 business days after we receive and inspect your return.
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same return process above.
  2. In your email, clearly specify the replacement product you’d like.
  3. If there’s a price difference, our team will contact you to arrange payment or refund of the difference.
  4. We’ll ship your new item once we receive and process your return.

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging.
  • We’ll arrange for a replacement or refund at no additional cost to you.
  • You may not need to return the item (we’ll provide instructions).

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees.
  • We recommend using a trackable shipping service.
  • Refunds will be issued in USD and may be subject to currency exchange rates.
Need Help? Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call us during business hours.