At Best Decor Sales, we’re committed to providing premium storage solutions including bins, cabinets, decorative baskets, and storage boxes with convenient shipping options and a hassle-free return process. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking information provided

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking information provided

International Shipping

We ship worldwide (excluding some Asian regions and remote areas). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We stand behind the quality of our premium storage solutions from brands like Rubbermaid, Husky, and Grosfillex. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.

Return Policy Details

Eligibility Requirements

  • Timeframe: Returns/exchanges must be requested within 15 days of receiving your order
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Order number or receipt must be included

Non-Returnable Items

  • Opened personal storage items (for hygiene reasons)
  • Used organizational products
  • Custom or special order items marked as “final sale”

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] within 15 days of delivery. Use the template below for faster processing.
  2. Wait for Approval: Our team will respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging.
  4. Ship It Back: Send the package to our warehouse at:
    Best Decor Sales Returns
    1920 Bladensburg Road Northeast
    Washington, US 20002
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Best Decor Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return/Exchange: [Please specify]

Please advise on next steps for returning the item.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Refund Information

  • Processing Time: Refunds are processed within 5 business days after we receive and inspect your return.
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same return process above
  • In your email, clearly specify the replacement product you’d like
  • If there’s a price difference, our team will contact you to arrange payment or refund of the difference
  • We’ll ship your new item once we receive and process your return

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you
  • You may not need to return the item (we’ll provide instructions)

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency exchange rates

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call us during business hours.